Frequently Asked Questions

Getting started

What is SMM Panel?

SMM Panel is a social media marketing panel. You add funds to your balance, choose a service and place an order; the order is processed automatically and you can follow its status in your order history.

How do I place an order?

Sign in, open the New order page, pick a category and a service, paste the link of your profile or post, enter the quantity and submit. The charge is taken from your balance when the order is placed.

How do I add funds?

Open the Add funds page, choose one of the available payment methods, enter the amount and follow the steps of the payment page. Your balance is updated as soon as the payment is confirmed.

Orders and services

How long does an order take?

Every service shows an average delivery time on the service list. It is an estimate based on recent orders, not a promise: speed depends on the service, the quantity and the load at the time.

Why is my order still pending?

New orders wait in a queue and start processing in turn. Please give an order the estimated time before you contact support, and make sure the link is correct and the profile or post is public.

Can I cancel an order?

An order can be cancelled only while it has not started. If a service offers a cancel button on your order history page you can use it; otherwise open a support ticket with the order number.

Payments and refills

Do you offer refills or guarantees?

Some services come with a refill period. The service description tells you whether the service has one. When it does, a Refill button appears on the order history page while the refill is available.

How are refunds handled?

If an order is cancelled or only partly delivered, the amount of the undelivered quantity is returned to your balance. Refunds go back to your balance, not to the payment method you used.

Account and support

Can I use the API?

Yes. Your API key is on the API page of your account, together with the documentation and examples of every method.

How do I contact support?

Open a ticket from the Support page of your account and tell us the order number and what happened. You can also write to us from the contact page.